Refund and Returns Policy

1. Overview
At Indian-Libas.com, we take great care to deliver high-quality ethnic wear — sarees, suits, and salwar sets.
If for any reason you are not fully satisfied with your purchase, we offer a simple and transparent 7-day return or exchange policy.

2. Eligibility for Return / Exchange
To be eligible for a return or exchange, the following conditions must be met:

• The request must be raised within 7 days of product delivery.
• The item must be unused, unwashed, and in its original packaging with tags intact.
• Products showing signs of wear, stains, damage, or alteration will not be accepted.
• Items purchased under Final Sale / Clearance / Discount above 40% are non-returnable.

3. How to Request a Return or Exchange

• You can initiate a return or exchange request by contacting us at:
  📧 Email:support@indian-libas.com
  📞 Phone: +91 78279 57058
• Please include your Order Number, Registered Mobile Number, and a photo of the product.
• Once verified, our team will arrange pickup through our logistics partner (where available).
• In some cases, you may be asked to self-ship the product to our warehouse.

4. Refund Process

• Once the returned product passes our quality check, your refund will be processed within 5–7 working days.
• Refunds will be made to the original payment method (for prepaid orders).
• For COD orders, refund will be made via bank transfer / UPI after confirmation.
• Shipping and COD charges are non-refundable.

5. Exchange Policy

• Exchange is available for size or product replacement (subject to stock availability).
• If your preferred item is out of stock, we will issue a refund or store credit.

6. Damaged or Wrong Product Received

• In case of a damaged, defective, or incorrect item received, please notify us within 48 hours of delivery with photos or video proof.
• Our team will verify the claim and arrange a replacement or refund as per policy.

7. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:

• Accessories (e.g., jewelry, masks, etc.)
• Custom-stitched or altered products
• Gift cards or promotional vouchers

8. Cancellations

• Orders can be cancelled only before dispatch. Once shipped, they can only be processed through return after delivery.
• Prepaid order cancellation will be refunded to the original payment source.

9. Shipping Cost for Returns

• If the return is due to product defect or wrong item shipped, we will bear the reverse shipping cost.
• In all other cases, return shipping charges may apply and will be deducted from the refund.

10. Contact Us
If you have any questions about our Return or Refund Policy, please contact us at:
📧 Email:support@indian-libas.com
📞 Phone: +91 78279 57058
🏢 Business Name: Banita Ventures
🔢 GST Number: 07CEZPK5367K1ZJ
🕒 Monday to Saturday, 10 AM – 6 PM

Summary:
We aim to make your shopping experience smooth and trustworthy. Every piece at Indian Libas is crafted with love, and we promise to support you if any issue arises — fairly and transparently.